Services that deliver the promise to support customers
The support which the Alfa Acciai Group provides for customers goes beyond supplying products, featuring an organised system of integrated services designed to establish quality-oriented relationships. Proactiveness, precision and skills underpin our integrated service, which commences with a specialist consultation on the functional characteristics of products, regulatory aspects of use and the management of materials on sites or in premises where they are used.
The customer remains at the centre of the Alfa Acciai Group relationship process by providing technical, professional and commercial resources, irrespective of how often or how much of a product is purchased.
- Product quality guaranteed by repeatability of their characteristics;
- Major focus on product packaging;
- Environmental certificates available;
- Comprehensive, transparent product documentation;
- Clear batch labelling;
- High stock in the warehouse;
- Fast, punctual delivery;
- Factories and warehouses close to motorways, ports and rail networks for intermodal transport;
- Widespread expert sales network and in-house commercial department;
- Ongoing after-sales support provided by service departments;
- Responsive, efficient Help Desk;
- Technical and regulatory advice from internal specialists;
- Up-to-date information on the website at www.alfaacciai.it;
- Reserved customer area on the Alfa Acciai website, with a constantly updated data archive.
Products
We offer a wide range of products worldwide in the fields of construction, bright wire, automotive, household appliances, mechanical engineering and the many varied applications of wire rod.
Steel quality
The Alfa Acciai Group sets a benchmark in the EAF steelmaking process in terms of production process efficiency and quality.
Production processes
Steel production starts in the scrap yard, where part of the scrap is conveyed to the shredder, continues in the production bay and ends at the platform from where the billets are then moved on to the rolling process.
Certification
Our work results in an ongoing commitment to maintaining excellent systems and products in the Alfa Acciai Group over time. Certification is our universal gateway.
Sales network
View our Sales Agents Network for Italy and abroad, you will find experienced professionals ready to listen to your requirements and advise and guide you in your search.
